GHAFF

Effective Date: 10 April 2026

At GHAFF, we are committed to delivering your fragrances with care, precision, and the highest standard of luxury service.

Please review our Shipping Policy below.

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Estimated delivery times are as follows:

Within the United Arab Emirates

• 3–4 business days

International Shipping

• Up to 14 business days

Delivery timelines are estimates and may vary depending on courier operations, customs clearance, public holidays, and destination country.

Shipping fees are calculated at checkout based on:

• Delivery location

• Order weight

• Courier service

• Promotional offers

Free shipping may be offered on selected orders, campaigns, or minimum spend requirements.

Once shipped, tracking details will be shared via email or SMS, depending on the courier service.

Customers are responsible for monitoring shipment updates and ensuring availability at the delivery address.

Please ensure that all shipping details are accurate before placing your order.

GHAFF is not responsible for delays or failed deliveries caused by:

• Incorrect address details

• Incomplete contact information

• Recipient unavailability

Additional re-delivery fees may apply.

For international orders, customs duties, taxes, import fees, or local charges may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Please note that certain countries may impose additional restrictions on fragrance products due to alcohol content.

While we aim to meet the estimated delivery times, delays may occur due to:

• Customs inspections

• Courier delays

• Weather conditions

• Public holidays

• Force majeure events

GHAFF shall not be liable for delays caused by third-party logistics providers.

If your order arrives damaged, leaking, or incomplete, please contact us within 48 hours of delivery.

• Order number

• Clear photos of the package

• Product photos

• Issue description

We will review and assist with a replacement, exchange, or refund where applicable.

For shipping-related inquiries, please contact: