GHAFF

Effective Date: 10 April 2026

Welcome to GHAFF. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms.

This website is owned and operated by GHAFF, a luxury fragrance brand based in Dubai, United Arab Emirates.

For inquiries, please contact us at:

Email: support@ghaff.com

Location: Dubai, United Arab Emirates

UAE e-commerce providers are required to clearly disclose their legal identity and contact details.

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

We make every effort to ensure that product descriptions, fragrance notes, bottle images, and pricing are accurate.

However:

• Actual packaging may vary slightly

• Colors may differ depending on device display

• Fragrance perception may vary by individual preference

All product images are for illustrative purposes.

All prices displayed on the website are in AED (United Arab Emirates Dirham) unless otherwise stated.

Prices may include or exclude VAT depending on your website setup.

Accepted payment methods may include:

• Visa

• Mastercard

• Apple Pay

• Google Pay

• PayPal

• Tabby / Tamara

• Other approved payment gateways

Payment must be received in full before order dispatch.

UAE law requires transparent pricing and payment terms.

Once an order is placed, you will receive an order confirmation email.

This confirmation does not constitute final acceptance of the order.

GHAFF reserves the right to:

• Refuse or cancel orders

• Limit quantities

• Cancel orders suspected of fraud

• Correct pricing or listing errors

If payment has already been processed, any canceled order will be refunded.

Delivery timelines are estimates and may vary depending on destination and courier operations.

GHAFF is not liable for delays caused by:

• Customs clearance

• Courier delays

• Force majeure events

• Incorrect shipping details provided by the customer

Risk of loss passes to the customer upon successful delivery.

Due to the nature of fragrance and personal care products, returns are accepted only if:

• The item is unopened

• Unused

• In original packaging

• Returned within [7 / 14] days

Opened or used fragrance products are generally non-returnable unless defective.

If a product arrives damaged, please contact us within 48 hours of delivery with photos.

This section should align with your separate Return & Refund Policy.

All content on this website, including:

• Logos

• Product names

• Bottle designs

• Artwork

• Text

• Campaign visuals

• Brand storytelling

• Photography

is the exclusive property of GHAFF and may not be copied, reproduced, distributed, or used without written permission.

This is especially important for your bottle designs and campaign imagery.

Users may not:

• Misuse the website

• Attempt unauthorized access

• Copy website content

• Interfere with website functionality

• Use the website for unlawful purposes

To the maximum extent permitted by UAE law, GHAFF shall not be liable for indirect, incidental, or consequential damages arising from use of the website or products.

Nothing in these Terms excludes rights that cannot legally be excluded under UAE consumer protection law.

These Terms shall be governed by the laws of the United Arab Emirates and the Emirate of Dubai.

Any disputes shall be subject to the competent courts of Dubai, unless otherwise required by mandatory consumer protection laws.

We may update these Terms from time to time.

Any updates will be posted on this page with the revised effective date.